Need help with a Ryanair refund claim?
Tell us what happened to your flight and provide your booking details. Our team can review the information you submit and help identify the appropriate next step for your claim.
Ryanair claim intake
Complete all relevant fields. Your submission will open WhatsApp with the claim information addressed to our support helpline.
A straightforward claim process
Give us the relevant facts first. A detailed intake makes it easier to determine what documentation and next steps may be appropriate.
Submit your case
Provide your name, contact information, booking/case number, flight details, amount claimed and a clear description of the disruption.
Review your evidence
Keep your booking confirmation, boarding pass, airline emails, cancellation notices and receipts for relevant expenses.
Determine the next step
Your case can then be assessed against the rules and procedures relevant to the flight and the passenger's circumstances.
Could your case be worth reviewing?
These are common situations that may justify a closer look. They are indicators, not a guarantee that a refund or other payment is owed.
General information based on current U.S. Department of Transportation refund guidance. View DOT refund guidance.
What happens after you submit?
A simple process keeps your case organized and makes it clear what happens next.
Case received
Your submitted details are prepared as a structured WhatsApp message for the support team.
Information reviewed
The facts you provide can be checked for missing details, inconsistencies and relevant supporting evidence.
Next action identified
You can be told what documentation or follow-up may be appropriate based on the information available.
Claim follow-up
Keep your airline correspondence and case references available for any further communication.
Know the difference between a refund and compensation.
For flights to, from or within the United States, U.S. Department of Transportation rules can require refunds in certain circumstances, including cancelled flights and significant changes when the passenger does not accept the alternative travel arrangement.
- Cancelled flight where the passenger does not continue with the booked travel
- Significant schedule or itinerary changes where the passenger does not accept the changed travel
- Qualifying refunds for certain paid ancillary services that were not provided
- Keep evidence of the original booking, disruption notice and relevant expenses
Ryanair-specific example
Ryanair's current Help Centre states that when a Ryanair flight is cancelled, passengers may have options including a refund, re-routing or changing the flight. The exact option depends on the circumstances and applicable passenger-rights rules.
What you should have ready
Good documentation helps create a clear record of what happened.
Booking evidence
Booking confirmation, booking number, flight number, ticket details and travel date.
Disruption evidence
Cancellation or delay emails, SMS messages, screenshots and revised itinerary information.
Expense evidence
Receipts for eligible additional expenses and proof of payment where relevant.
Common claim situations
Knowing what happened helps determine which records are most useful.
Your flight was cancelled
Keep the cancellation notice, original itinerary and any rebooking or voucher offer. If you did not accept alternative travel, refund eligibility may need to be reviewed.
Your itinerary changed significantly
Save both the original and revised schedules. The size and nature of the change can matter when assessing whether a refund right applies.
You paid additional costs
Keep itemized receipts and proof of payment. Whether an expense is recoverable depends on the circumstances, applicable rules and the airline's obligations.
You have a previous response
Include the airline's emails, case number and any refund or voucher decision so the case history is clear.
Frequently asked questions
Important information before submitting your case.
Does every Ryanair cancellation qualify for compensation?
No. A refund, reimbursement and compensation are different concepts, and eligibility can depend on the route, timing, cause of the disruption and applicable law. Ryanair itself states that compensation may be available in some cancellation circumstances.
What should I enter as my claimed amount?
Enter the amount you are seeking or believe may be due, based on your ticket/refund amount and relevant qualifying expenses. This is not a guarantee that the amount will be awarded.
Why do you ask for my home address?
The address can be used as part of the case record and client contact information. Please provide an accurate address so your claim record is complete.
What happens after I submit?
The form prepares a structured WhatsApp message containing your submitted claim details and opens WhatsApp to the support helpline. The support team can then review the case manually.
What documents are most useful?
Usually the booking confirmation, original and revised itinerary, cancellation or delay notices, airline correspondence, receipts for relevant expenses and any existing case or complaint reference.
What if I accepted a rebooked flight?
Accepting and travelling on an alternative flight can affect whether a ticket refund is available under U.S. DOT refund rules. The details of what you accepted and what changed should be reviewed before a claim is submitted.
How long can a refund take?
For refunds covered by U.S. DOT rules, the Department says refunds generally must be provided within 7 business days for credit-card purchases and 20 calendar days for other payment methods once the refund is due. Actual processing can depend on the airline or ticket agent and the circumstances.
Ready to review your Ryanair claim?
Have your booking confirmation and disruption details ready. Submit a clear summary and the support team can review the information you provide.
Start claim intake